POLICIES & INFORMATION

At Graff Skin Clinic, we are committed to providing a professional, relaxing, and results-driven experience for every client. Please review the following policies prior to your appointment.

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APPOINTMENT POLICY

Appointments can be booked online or by contacting the clinic directly. We recommend arriving 5–10 minutes early to allow time for consultation and preparation.

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New clients may be asked to complete a consultation and intake form prior to their treatment to ensure services are customized safely and effectively.

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CANCELLATION POLICY

We kindly request at least 24 hours’ notice for appointment cancellations or rescheduling.

Appointments canceled with less than 24 hours’ notice or missed appointments will be subject to a cancellation fee equal to 100% of the service cost.

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This policy helps us respect the time of both our clients and our providers.

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LATE ARRIVAL

If you arrive late, your appointment may need to be shortened to avoid delaying other clients. The full price of the originally scheduled service will still apply.

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Clients arriving more than 15 minutes late may be required to reschedule their appointment. If rescheduling is necessary due to late arrival, a fee equal to 50% of the scheduled service cost will apply.

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We appreciate you arriving on time so we can provide your complete treatment while respecting the appointment times of all clients.

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TREATMENT ELIGIBILITY

Some treatments may not be suitable for individuals who are:

• Pregnant or breastfeeding

• Using certain medications (such as Accutane)

• Experiencing active skin infections or open wounds

• Recently exposed to excessive sun or tanning

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Your safety is our top priority, and treatments may be adjusted or postponed if necessary.

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RESULTS & EXPECTATIONS

While our treatments are designed to improve skin health and appearance, individual results may vary depending on skin type, lifestyle, and adherence to recommended skincare routines.

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For optimal results, we may recommend a series of treatments and professional skincare products.

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PAYMENT POLICY

Payment is due at the time of service. We accept major credit cards and other approved payment methods.

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All services and products are non-refundable.

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REFUND POLICY

All services performed at Graff Skin Clinic are non-refundable.

Due to the nature of aesthetic treatments, results cannot be guaranteed and may vary from person to person.

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If you have questions or concerns about your results, we encourage you to contact the clinic so we can provide guidance or recommend appropriate next steps.

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PRODUCT RETURN POLICY

Unopened and unused retail products may be returned within 14 days of purchase for store credit.

For safety and hygiene reasons, opened or used products cannot be returned or exchanged.

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SERIES & PACKAGE POLICY

If a treatment package or series is purchased, it must be used within the designated timeframe provided at purchase.

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Packages are non-transferable and non-refundable.

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CHILDREN & GUESTS

To maintain a calm and professional treatment environment, we kindly ask that clients attend appointments alone unless assistance is required.

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CONSENT & TREATMENT ACKNOWLEDGMENT

Before receiving treatment, clients may be required to sign a consent form acknowledging that they understand the procedure, potential risks, and post-treatment care instructions.

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Policies may be updated at any time. By booking an appointment with Graff Skin Clinic, you agree to the clinic policies listed above.

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CONTACT INFORMATION

If you have any questions regarding treatments or policies, please contact Graff Skin Clinic before your appointment.

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